Here are some of the most common questions about recycling your mobile phone, mp3 / iPods or games. If your question isn’t on this list, email admin@ecovivamobile.com or call 0844 879 4840.
If your phone fully charged up before putting it in the post, we don't need the charger. If not include the charger. You may send your charger and other assessories with your phone, but they don't attract more pay. However, chargers help to ensure that your phone is processed asap.
Please send chargers for ipods, and games equipment.
Please read our terms and conditions.
Remove your sim and memory cards before sending us your mobile phone. If we receive them we will destroy them to safeguade your information.
The best way to send your device to us is by Special Delivery (ask for information in the Post Office). This is safer, quicker and gauranteed. (Royal Mial charges apply, ask a staff of RM).
You may use one of our prepaid (freepost) envelopes, or you may use yours and just address to:
Freepost RSCS-LREK-UYBA
PO Box 56462
LONDON
SE3 0AT
You may ask for a Certificate of Postage from the Post Office. Should your device get lost in the post you can claim up to £36 directly from Royal Mail. If your device is worth more than £36 use the Special Delivery Service.
EcovivaMobile will not accept responsibility for any devices sent, but did reach us. See out Ts&Cs.
It's our practice to usually sent out payments in customers' chosen payment form within 24 hours of receiving their device. However, if their device is faulty it may take longer as we carry out technical investigation in order to ensure that their device meet our conditions. So, for faulty items, expect to receive payment within 1-5 working days.
The peroid your phone takes to reach us is not within our control, but will depend on Royal Mail services. However, the service is fairly reliable and may take anything between 1-5 days. You may send you phone using our prepaid addressed envelope or send it to us using your own envelope, but writing our freepost address on the fron of the envelope. For peace of mind, please use Special delivery from the post office if your phone is of high value.
Yes, we certainly do. However, this is for transactions where the device sold is in good working condition. For 'faulty' device transactions payment may take anything between 1-5 working days.
Your device will be classified as 'faulty' if they don't power up, don't charge, if they have missing parts, if they have network connection problem, if they have cracked, broken body or screen, or any such condition as we may deem 'faulty' and as may be contained in our Terms and Conditions.
Yes. If your device is decleared faulty by you or by us we will pay you the faulty value of the device as shown on our website.
Your device is termed 'damaged' if it is completely broken, badly squashed or pressed, if it has a leaking or broken screen (lcd), if it was stolen, or any such conditions that we may deem 'damaged'. See our Ts&Cs.
No. We will recycle it and credit your Co2 Footprint Account.
If for any reason your payment did not reach you after 5 working days, please contact our admin team. You will find our contact information on the 'contact us' page. You may also use our live chat facility. Have your transaction number at hand when you contact us us.
Yes. You may choose to instruct us to donate the value of your device to any charity of your fancy or interest, and we will happily do that on your behalf.
We are a legally and fully incorporated company who operate under the Companies Act. We are a profit-taking company and not a charity.
You may find the value of your device from our website by entering and searching your device through our quick seach box. The value advertised at that moment is what you get if your phone be in the condition advertised.
As soon as we receive your device, we 'clock' it in and an email is generated and sent to you to inform you that we have got your device. You are kept abreast of the prossessing 'journey' by email. And you can also see the 'status' of your transaction through you member account when you login.
We all have a responsibility to keeping our environment safe. When you recycle your device with us it is either reused or put through a careful and monitored disposal process in such a way that the environmentally hazardous components of your device is extracted and disposed of safely.
We then credit your 'CO2 Footprint Account' via your Customer Account that we hold. That increases each time you recycle with us.
If your device is not listed on our website, we will likely not pay you for it, but you can still recycle it and your 'CO2 Footprint Account will be credited.
